Terms & Conditions
Last updated: 06/01/2025
These Terms govern your use of [retatrutide-uk.org] and any purchase from [retatrutide-uk.org] (“we”, “us”). By using the site or placing an order you agree to these Terms.
1) Definitions
Site: retatrutide-uk.org.
Goods: medicines, devices, and accessories listed on the Site.
You: the customer or user of the Site.
2) Eligibility
You must be 18+, capable of forming a contract, and resident in the UK.
We may require identity and address checks (KYC) and other documents where law or safety requires.
3) Information Only; No Medical Advice
Site content is for education and product information.
It is not medical advice. Consult a healthcare professional for diagnosis or treatment decisions.
4) Account & Security
Keep login details confidential.
You are responsible for all activity under your account.
We may suspend or close accounts for risk, misuse, or non-compliance.
5) Product Information
Images and descriptions are for guidance. Packaging and components may vary within the same specification.
Expiry, batch/LOT and instructions appear on the pack label.
6) Ordering & Acceptance
Your order is an offer to buy. We accept only when we email a Dispatch Confirmation.
We may decline or cancel any order (e.g., stock limits, safety concerns, verification failure, pricing errors).
7) Pricing & Payment
Prices are in GBP and include/ exclude VAT as shown.
Delivery charges are shown at checkout.
We accept bank transfer. Payment is taken when the order is accepted.
Obvious pricing mistakes are not binding; we will contact you to confirm or cancel.
8) Verification & Safety Controls
We may request additional information before supply where required by law or internal safety policy.
Orders that do not pass checks will be cancelled and refunded.
9) Shipping, Cold Chain & Risk
UK delivery only to the address provided at checkout.
Cold-chain Goods ship in insulated packaging designed for 2–8 °C.
Title passes on full payment; risk passes on delivery.
We provide tracking; parcels require signature. Couriers cannot leave temperature-controlled Goods unattended.
10) Inspection on Delivery
Check the parcel on arrival. Report damage, missing items, or temperature concerns within 24 hours with photos.
Keep all packaging until we finish the investigation.
11) Returns & Refunds
For safety, temperature-controlled Goods are non-returnable once dispatched, except where faulty, damaged in transit, or sent in error.
Orders cancelled before dispatch are refunded in full.
Approved refunds are made to the original payment method within 3–5 working days.
We may charge a reasonable fee if packaging/booking has started on a customer-initiated cancellation.
12) Quality, Recalls & Complaints
We batch-track Goods sourced from authorised suppliers.
In a recall or safety notice, follow our instructions and those of the authorities.
Complaints: info@retatrutide-uk.org. We aim to resolve within 3 days.
13) Storage & Use
Follow the carton and leaflet. Store at 2–8 °C, do not freeze, protect from light.
Use sharps bins for needles and pens. Keep out of reach of children.
14) Prohibited Uses
No resale, diversion, or misuse.
Do not tamper with packaging or temperature indicators.
We may block repeat purchases that raise safety or compliance concerns.
15) Warranties & Liability
Goods are supplied to the specification stated.
We exclude all implied warranties to the fullest extent permitted by law.
We are not liable for: indirect or consequential loss; losses from failure to follow storage/in-use instructions; or delays caused by courier or events beyond our control.
Our total liability for any claim is limited to the price paid for the relevant order.
Nothing limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot legally be limited.
16) Intellectual Property
All Site content, trademarks, graphics, and design are owned by us or our licensors.
You may not copy, modify, or use them except for personal, non-commercial Site use.
17) Privacy & Data
We process personal data under our Privacy Policy.
Payment is processed by approved providers; we do not store full card details.
18) Third-Party Links
Links are for convenience only. We are not responsible for external content or services.
19) Force Majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including courier disruption, regulatory actions, or supply chain failures.
20) Changes to the Terms
We may update these Terms at any time. Changes apply to orders placed after the revised date.
21) Governing Law
These Terms are governed by England & Wales law.
Courts of England & Wales have exclusive jurisdiction.
22) Contact
Company: retatrutide-uk.org
Customer support: info@retatrutide-uk.org | +44 7917249296