We sell responsibly. Every decision favours patient safety, legality, and clarity.

Principles

• Do no harm: we decline orders that raise safety or misuse concerns.

• Transparency: plain-English information, accurate labels, no exaggerated claims.

• Accountability: auditable sourcing, batch tracking, and clear complaints routes.

Customer Safeguards

• Needs & risk check: brief questionnaire and follow-up when something isn’t clear.

• Education first: dosing frameworks, storage, disposal, and expected effects explained before purchase.

• Ongoing support: pharmacist access for practical medicine information.

Quality & Supply

• Authorised wholesalers only; batch/LOT and expiry recorded on your invoice.

• Cold-chain maintained 2–8 °C with monitored packaging; temperature reports available.

• Tamper-evident packs; we replace confirmed damage or excursions.

Compliance & Verification

• KYC/age checks for high-risk orders.

• Zero tolerance for diversion, resale, or illegal use.

• Marketing and content align with UK guidance and avoid misleading health claims.

Privacy

• Minimal data collection, strict access controls, and secure payment processing.

When We Refuse

• Suspicion of misuse, unverifiable identity/address, abnormal order patterns, or requests that conflict with law or safety.

Your Responsibilities

• Read product information, store at 2–8 °C, use sharps bins, and report issues promptly.

Information provided is educational and not a substitute for professional medical advice.